Organizational Communication and Productivity †MyAssignmenthelp

Question: Discuss about the Organizational Communication and Productivity. Answer: Introduction: The purpose of this report is to analyse communication skills and the ways by which an individual can improve communication with others. The communication skills required for business and for interpersonal interaction are analysed in the report. Communication tools required for developing communication tool is also analysed in the report. The report reflects interpersonal communication of the researcher based on solving questionnaires. In this regard, five diagnostic communication tools are analysed in order to understand the effectiveness of the communication. In order to analyse my communication level, I have used five diagnostic tools. According to Shwom Snyder, (2015), the communication tools help one to understand the level of communication that exists among an individual. Questionnaires are solved in order to understand the personality of the people while communicating with one another. These five tools include Johari window, assertive communication technique, interactive psychological communication test, communication test and interpersonal communication test. These test help in analysing my personal communication style and the areas in which I can make improvements. Each tool has different levels that help in assessing the communication pattern of individuals. The Johari window helps to explore the areas that are known to an individual and the areas that require being explored by self and others. The second tool, the assertive communication tool analyses the ability to speak in public. The interactive psychological communication te st helps in providing insightfulness about the communication skills that exists (Thill Bove, 2013). The fourth communication tool, the communication test analysis certain characteristics of the individuals and the level required in the communication. The fifth tool, the interpersonal communication skills, helps to analyse the insightfulness of an individual. Based on the results of the analysis, it can be said that the different tools produced different results that help to analyse my communication style. After taking the Johari window test, I have seen that most of my personality trait is unknown to me and to others. These characteristics are required in order to have a perfect communication with people. Abilities such as being bold, dependable, loving and being relaxed help in maintaining proper communication with individuals. The facade side that is known to others is my caring, honesty and happy nature. According to Cardon, (2015), these characteristics are also required in order to maintain effective communication (Refer to appendix 1). The second test result shows that I have 66% ability to speak about self in front of others or while defending myself. It provides evidence that I remain hesitant to speak about my issues and tend to adjust to the situation that I remain. However, I also disclose my disagreement if I am unable to connect properly with the thoughts brought up by other people (Refer to appendix 2). The third result shoes that I have a 70% insightfulness meaning that I am able to interpret the thoughts and actions of people effectively. I even adjust my behaviour based on the person with whom I am communicating. This provides an empathic situation for the individuals (Refer to appendix 3). The fourth test result shows that my communication skill is the ability of thinkers. I give some thoughts to my actions or words. This makes me incapable of directing people about what needs to be done (Refer to appendix 4). The fifth test result identifies my interpersonal communication level as 60%. This implies that I may more attention to the messages sent to me rather than analysing the situation on a first-hand basis. My empathy characteristic also is addressed stating that I can be supportive to people in terms of needs (Refer to appendix 5). After analysing the results from the five communication tests, it can be said that my ability to speak to others need improvement. It has been seen that my ability to communicate with people in groups need improvement as I tend to become nervous and fail to express my thoughts in an accurate manner. I do not take responsibility for my actions and do not lead whenever people need my assistance. Due to my disability to speak freely with people, I am not a socialiser. I do not engage with people in order to get my work done. Thus, it is required that I manage to work on these skills and ensure that I manage to bring out my hidden characteristic in front of others. In order to analyse my situation, I can narrate two instances that can highlight the issues that I faced while communicating with people. The first issue that I need to focus is my ability to interact with others. This situation occurred about 6 months ago. While working in a team I had been given the responsibility to analyse the situation of the team and collect necessary feedback required for improving the coordination between the members. However, due to my inability to interact with people I failed to perform this task in an effective manner. This led to problems in the team, as I did not make other people feel comfortable working with me. Thus, the ability to develop my smartness is a necessary diagnosis that needs to be done. I even need to express my concerns regarding the issues that I face while working. The second issue that needs to be solved is my ability to understand the actions and words of a person. Based on the test results my insightfulness is about 70%, however, on one occasion I failed to understand the words spoken to me that led to the failure of team performance. I need to develop the insightfulness in order to understand the clarity of the words and tasks given to me. Due to my inability to understand, the task I was not able to help my team members in carrying out the activities required for completing the project. Thus, the ability to understand people and their thoughts is another skill that I need to develop. In order to do this, I need to be a good listener. Concept of communication and its issues According to Rentz Lentz, (2013), communication is the exchange of information by using convenient ways to express thoughts and feelings. This exchange of information can be in the form of verbal or non-verbal communication. In order to understand the necessary communication required for individual certain tools are developed that help in the analysis of the personal traits required for an individual. These communication tools are effective in highlighting the issues that an individual may develop while communicating with one another (Argenti, 2015). For example, the inability to communicate with people is a common issue that arises among an individual. This may lead to ineffective team interaction and may jeopardise any communication form of the individual. As stated by Peleckien Polajeva, (2016) the issue regarding communicating with people create a sense of depression among many individuals. Another issue that arises in among an individual is the fact that most people are not go od listeners. The ability to listen to people is an important aspect of communication (Chaney Martin, 2013). Proper listening of the problems of the people may lead an individual to provide an effective solution to the problems. Apart from this, the ability to develop a feeling of empathy is also essential in order to assist people and make proper communication. In order to develop these and ensure that the communication process is maintained certain models have developed that help in the smooth transaction of a message from one individual to another. Models related to communication Hampf Mller-Pohl, (2013) stated that in order to develop proper communication among different entities it is required that certain models are followed that help in the effective spreading of messages. One such model is the Schramms model, which segments different components of communication. The components of communication help in segregating the components that help in conducting communication. The sender sends the message required to be communicated in an encrypted manner (Carroll, 2015). The message is then decoded by the receiver and interpreted to the people. The medium of communicating the messages from one medium to another is done within the internal activities of an organisation. In this regard, it can be said that this model can be effective for individuals facing issues in communicating with other people. As observed by Austin Pinkleton, (2015) the model considers communication as a never-ending process that requires continuous interaction between people. Hence, the mode l proposed by Schramm can be considered as an effective mode of communicating with individuals. This can also help in developing listening skills as the messages sent by the sender are in the form of encryption that may require proper listening skills in order to decode the message. This is a continuous flow of message that is done from both ends in order to maintain stability in communication. However, Sadia et al., (2016) stated that Berlos model could also be used to maintain effective communication among individuals. Belos model states that communication skills are of vital importance in order to transmit a message from sender to receiver. This model is also called SMCR model in which every required factor for each component is analysed and the skills required for performing the factors are stated. Evans et al., (2017) stated the division of factors help in a proper analysis of the model. The sender transfers the message to the receiver in the forms of various channels. These channels are abstract objects that are required for proper communication. Some of the common factors that exist in the model are the fact that proper communication skill is required for the sending and receiving the message. In this regard, it can be said that the inability to communicate with other people and improper listening skill can affect the use of this model (Grunig, 2013). One of the important components of the communication model is the fact that the messages transferred from this model are content and consist of codes that are necessary for the effective working of an organisation. In this regard, it can be said that in order to develop personal communication skills, the use of this model can be effective (Fleisher Bensoussan, 2015). Hence, the practical implication of the model can be done on the individuals wanting to improve the ability to communicate with one another. The conceptual application of these models helps in developing an individual in terms of maintaining proper interpersonal communication with one another. Thus, Belos model can be used for developing interpersonal skills. Conceptual and behavioural skills needed In order to develop competence in the communication department, it is necessary that an individual apply theoretical as well as practical knowledge of the models. This can help the individuals to understand the areas needed for improvement. In the words of Popp, Raneburger Kaindl, (2013), the basis of communication is the listening skill of the individuals. The individuals have an opportunity to develop self-competence by applying the factors that can help in the understanding of the problems. In this regard, it can be said that in order to prevent any disruption in communication and solve issues, verbal and non-verbal communication is required (Tuna, Gulez Gungor, 2013). Another factor that affects the interpersonal communication model is the emotion of people. People with a strong emotional competence can develop proper communication because they may not be affected by any emotional outburst. It has also been evidenced that individuals with a proper listening skill are subject to excel in the communication department (Guidotti, 2013). One of the best methods of improving communication technique is to understand the demand of the people. Based on this understanding, an individual can develop communication competence and ensure that the issues related to communication are solved (Dozier, Grunig Grunig, 2013). The ability to listen and express proper thoughts helps in the development of interpersonal communication and maintains the effectiveness of the individuals. After analysing the issues in my communication, I have formulated an action plan that can help me to improve my communication skills. The action plan is based on the issues that I have encountered and the ways by which I can rectify these issues. In order to execute the plan in a proper manner, I have started to maintain a journal that records every activity that I undertake in the course of my rectification. This journal can be useful for me in order to reflect upon the ways by which I have managed to improve myself over the course of time. I have set a timeline for myself to develop my communication skills. Within 6 months, I aim to address my issues and ensure that I become capable of managing any communication-related problems that arise. In order to ensure that I am guided in a proper manner, I have sought the help of a mentor. He is a professional in terms of coaching people in developing proper communication skills. I have sought the help of Peter Dhu, a Diploma holder in Professional Coaching. He has over 20 years of experience in training people who suffer from communication issues. I aim to undertake an eight-week training programme under him to help me overcome the issues that I face while communicating with others and listening to others. The advice provided by him can be valuable in order to improve my communication skills and develop a stable career in the future. I have also started to read books involving various models, theories and case studies related to communication. I have managed to search for books such as Active listening 101: How to turn down your volume to turn up your communication skill written by Emilia Hardman, 2012. "The Power of communication skills to build trust, inspire loyalty and lead effectively" written by Helio Fred Garcia, 2012. "Power Listening: Mastering the most critical business skill" written by Bernard, T. Ferrari, 2012. These books have helped me to understand the effectiveness of communication and the ways by which it can be used effectively to develop skills. Participating in evaluating communication courses can also help in developing communication skills. The courses undertaken by me include Diploma in Communication Management courses, Skills on managing people effectively using communication techniques. These courses can help me to develop my communication skills, as I would be under experienced guides. The experience of the teachers can help me to understand my problems more clearly (Refer to Appendix 6 for gnat chart). It can be concluded that the report helped me to understand my communication abilities. The issues that I have in speaking to people and listening to the problems of the people have been brought in focus by completing this report. The models and concept identified in communication can be related to the issues that I face. Undertaking courses and searching for books that can help in addressing this issue is effective in developing communication issues that I have identified. Reference Argenti, P. A. (2015).Corporate communication. McGraw-Hill Higher Education. Austin, E. W., Pinkleton, B. E. (2015). Strategic public relations management: Planning and managing effective communication campaigns(Vol. 10). Routledge. Cardon, P. (2015).Business communication: Developing leaders for a networked world. McGraw-Hill Higher Education. Carroll, C. E. (Ed.). (2015).The handbook of communication and corporate reputation(Vol. 49). John Wiley Sons. Chaney, L., Martin, J. (2013).Intercultural business communication. Pearson Higher Ed. DiSanza, J. R., Legge, N. J. (2016).Business and professional communication: Plans, processes, and performance. Pearson. Dozier, D. M., Grunig, L. A., Grunig, J. E. (2013).Manager's guide to excellence in public relations and communication management. Routledge. Evans, D. R., Hearn, M. T., Uhlemann, M. R., Ivey, A. E. (2017).Essential interviewing: A programmed approach to effective communication. Nelson Education. Fleisher, C. S., Bensoussan, B. E. (2015).Business and competitive analysis: effective application of new and classic methods. FT Press. Grunig, J. E. (Ed.). (2013).Excellence in public relations and communication management. Routledge. Guidotti, T. L. (2013). Communication models in environmental health.Journal of health communication,18(10), 1166-1179. Hampf, M., Mller-Pohl, S. (Eds.). (2013).Global communication electric: business, news and politics in the world of telegraphy. Campus Verlag. McQuail, D., Windahl, S. (2015).Communication models for the study of mass communications. Routledge. Peleckien, V., Polajeva, T. (2016). Towards sustainable entrepreneurship: role of nonverbal communication in business negotiations.Entrepreneurship and Sustainability Issues,4(2), 228-239. Popp, R., Raneburger, D., Kaindl, H. (2013). Tool support for automated multi-device GUI generation from discourse-based communication models. InProceedings of the 5th ACM SIGCHI symposium on Engineering interactive computing systemspp. 145-150 Rentz, K., Lentz, P. (2013).Lesikars Business Communication: Connecting in a Digital World. McGraw-Hill Higher Education. Sadia, A., Salleh, B. M., Kadir, Z. A., Sanif, S. (2016). The Relationship between Organizational Communication and Employees Productivity with New Dimensions of Effective Communication Flow.Journal of Business and Social Review in Emerging Economies,2(2), 93-100. Shwom, B. G., Snyder, L. G. (2015).Business communication: Polishing your professional presence. Pearson. Thill, J. V., Bove, C. L. (2013).Excellence in business communication. Pearson. Tuna, G., Gulez, K., Gungor, V. C. (2013). The effects of exploration strategies and communication models on the performance of cooperative exploration.Ad Hoc Networks,11(7), 1931-1941.